IT help desk software cost calculator

IT help desk software: your bill after the next IT hire | free plan agent limit, 12 months, 3 years, cost per ticket

IT help desk software bill after your next IT hire: when the free plan ends, the next 12 months, 3 years and cost per ticket.

Example of the result this page gives you

How it works

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Need more? The full version adds what is listed under "What you get".

What you get: a comparison of 4 help desks (Jira Service Management, Spiceworks, Freshservice, ManageEngine) at your team size with agent limits and prices read 13 November 2026, a 3-year hiring plan that shows…

Example (made-up, exactly as in the file): a 60-person company runs its IT help desk on Jira Service Management Free with 3 agents for $0.00; hiring a 4th agent puts all 4 agents on Standard at $21.50 each, so the help desk bill goes from $0.00 to $86.00 a month and you lose $1,032.00 a year.

Pricing pages show one seat at a time; this works out your own team's bill before the hire: the month the free plan ends, what the next 12 months and 3 years cost, and the cost per employee and per ticket, with the agent limits and prices of 4 help desks read on 13 November 2026. Type your own team below; the answer updates as you type.

Your numbers

IT agents working tickets todayAgents you will add in the next 12 monthsMonths from today until the new agent startsAgents the free plan allows (0 if there is no free plan)Paid plan price per agent a month ($)Employees who raise ticketsTickets a month

Your help desk bill

Help desk bill a month today ($)	$0.00
Agents after the hire	4
Agents you pay for after the hire	4
Help desk bill a month after the hire ($)	$86.00
Extra a month the hire adds ($)	$86.00
Extra a year the hire adds ($)	$1,032.00
Bill for the next 12 months ($)	$688.00
Bill over 3 years ($)	$2,752.00
Agents you can still add free	0
Cost per employee a month after the hire ($)	$1.43
Cost per ticket after the hire ($)	$0.57
Tickets per agent a month after the hire	37.5

Full version — $21 once · The .xlsx you keep: 6 help desk plans priced at your team, a 3-year hiring plan that shows the year each free plan ends, a 12-month ticket log with cost per ticket, the pricing rules with links, and an empty copy

Everything updates as you type. Nothing is uploaded. This runs in your browser.

Why the next IT hire can cost more than a seat

What you lose: a free plan covers the whole IT team or nobody. Jira Service Management Free is "Free forever for 3 agents"; the 4th agent puts all 4 on Standard at $21.50 each. In the made-up example the help desk goes from $0.00 to $86.00 a month: $1,032.00 a year, $2,752.00 over 3 years with the hire in month 4.

Free limits read 13 November 2026: Jira Service Management 3 agents · Spiceworks Cloud Help Desk Core 1-5 tech and admin seats · ManageEngine ServiceDesk Plus Cloud Standard up to 5 technicians · Freshservice no free plan. Employees who raise tickets are not billed on any of them.

What the paid plans cost: Jira Service Management Standard $21.50 per agent a month · Spiceworks Premium $6 per seat a month billed annually, $7 monthly · Freshservice Starter $19, Growth $49, Pro $99 per agent a month billed annually, plus Freddy AI Copilot at $29 per agent a month · ManageEngine ServiceDesk Plus Standard from US$13 per technician a month. Add-ons are billed per agent on top of the plan: Freshservice Pro with Freddy AI Copilot is $128 per agent a month, $512.00 a month for 4 agents.

Same team, other desks: with 4 agents, Spiceworks Core and ManageEngine Cloud Standard are still free (limit 5), and Freshservice Starter is $76.00 a month. With 5 Spiceworks seats and 1 hire, 6 x $6 = $36.00 a month on Premium. Plans differ in features; this compares the bill.

For comparison, people included: an outsourced IT help desk such as uhoh.com charges $125 per user a month (Base: $1,500 a month for 12 or fewer people).

No risk: the answer above is free and complete for your own team, no sign-up, nothing sent to any help desk. The full version is a file you own: paid once, no subscription.

Next step: Before the offer letter goes out, check which month the new agent starts and whether that month ends your free plan; if it does, compare the 3-year total of each help desk at your new team size, or a flat-price ticket desk, before you upgrade.

Example values are made up. Prices are what each page showed on 13 November 2026 and change; overwrite them with your quote.

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The .xlsx you keep: a comparison of 4 help desks (Jira Service Management, Spiceworks, Freshservice, ManageEngine) at your team size with agent limits and prices read 13 November 2026, a 3-year hiring plan that shows the month each free plan ends and the bill each year, a 12-month ticket log that tu

One payment, one licence key for this tool. The key is shown right after payment.

Pricing pages read 13 November 2026: Jira Service Management Standard $21.50 per agent a month (Free for 3 agents); Spiceworks Cloud Help Desk Premium $6 per seat a month billed annually, $7 monthly (Core free for 1-5 tech and adm

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Questions and answers

What does this page do?

IT help desk software bill after your next IT hire: when the free plan ends, the next 12 months, 3 years and cost per ticket.

Is it free?

Yes. The free version on this page works without an account. The full version ($21) adds: a comparison of 4 help desks (Jira Service Management, Spiceworks, Freshservice, ManageEngine) at your team size with agent limits and prices read 13 November 2026, a 3-year hiring plan that shows…

How do I use it?

1. Enter your details in the free version below. 2. See your result right away on this page. 3. Need more? The full version adds what is listed under "What you get".