Claude Code skills · updated 2026-10-03

Shop Support Replies Skill

Where-is-my-order, return and damage replies written from your own policy

shop-support-replies - findings on the bundled example

Paste your policy page and a customer email: the reply opens with the answer and a date, e.g. due by Friday, October 9 for order 1048 (worked example inside).

Get it on Whop - $19 once Get it on Gumroad

Who it's for

Built for small online shop owners who answer every customer email themselves.

What breaks, and when

A vague reply brings a second email, and a date you guessed becomes a promise you have to keep.

The worked example it ships

JUNIPER & WICK - 4 replies, answered Wednesday, October 7, 2026

=== 1 · WHERE IS MY ORDER · #1048 (Priya Shah) ===
Subject: Re: Order #1048 - on its way, due by Friday

Hi Priya,

Your order #1048 is on its way and due by Friday, October 9, the last day of the delivery time USPS gives for Ground Advantage.

Our shipping policy says: "If your tracking hasn't moved for 5 business days, email us and we'll send a replacement at no cost."

You don't need to do anything.

If tracking still hasn't moved by the end of Friday, October 9, I'll ship a replacement on Tuesday, October 13 (the post office is closed Monday the 12th) and email you the new tracking number. I can't promise either parcel arrives before the 10th, and I'm sorry the gift timing is tight.

Thanks for writing before the birthday,
Dana, Juniper & Wick

Date check: shipped Fri Oct 2 + 5 business days (Mon 5 to Fri 9) = Friday, October 9. Last scan Sat Oct 3 + 5 business days with no movement = end of Friday, October 9. Reship: Mon Oct 12 is a USPS holiday -> Tuesday, October 13.
Words: 118

=== 2 · RETURN · #1031 (Marcus Bell) ===
Subject: Re: Order #1031 - yes, post by Wednesday, October 14

What you get

A 5-part reply shape: answer and date, policy line, their step, your step, sign-off
Date counting with weekends and carrier holidays skipped, shown under each draft
A case table: where is my order, lost parcel, return, damaged item, kind no
A policy sheet template and a 4-email worked example from a candle shop

Install

Unzip into ~/.claude/skills/ (Claude Code) or upload it as a custom skill in the Claude app, then ask: "Answer this where is my order email, tracking stopped Saturday". Nothing to run.

unzip shop-support-replies.zip -d ~/.claude/skills/

Ask Claude

“Answer this where is my order email, tracking stopped Saturday”

What it does not do

It does not send email, look up tracking or invent a policy, a delivery date or a discount.

FAQ

What is a Claude skill?

A folder with a SKILL.md, a method, fill-in templates and a worked example. Claude loads it when your request matches and follows that method instead of improvising.

How is this different from asking Claude without the skill?

The skill carries a fixed method, fill-in templates and a full worked example, so Claude follows the same structure every time instead of improvising a new one.

What does it not do?

It does not send email, look up tracking or invent a policy, a delivery date or a discount.

How do I install it?

Unzip into ~/.claude/skills/ (Claude Code) or upload it as a custom skill in the Claude app, then ask: "Answer this where is my order email, tracking stopped Saturday". Nothing to run.

What do I get when I buy?

The zip. On Whop it is in your library as a download lesson with the zip attached; on Gumroad it is the product file.